Refund and Returns Policy

Overview

Upon confirmation or payment & in case you need to cancel, postpone, or alter your course, please send an official apology email five working days before the course starting date, and 10% will be deducted as administrative expenses; other than that, there is no refund.

NB:  Cash Payment adds 5% to the course fees.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at {admin@qyanzetta.com} for questions related to refunds and returns.